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As a ClubsNSW ClubSAFE Premium Member, OESC has varying strategies in place and resources available to assist patrons and concerned family members with the management of gambling. OESC HARM MINIMISATION Orange Ex-Services’ Club is committed to the provision of a safe and compliant environment for the benefit of its members, visitors, employees and contractors. The Club recognises the importance of security measures to mitigate the risk of physical or psychological hazards within each of its venues and has a broad number of security measures in place to minimise risk and maximise our reputation as a safe and professionally managed venue. Continuous closed-circuit television (CCTV) is in operation across all Club premises, 24 hours a day, seven days a week, governed by Workplace Surveillance Act and Regulations. PRIVACY The Privacy Policy of Orange Ex-Services’ Club Ltd and its related entities (‘OESC’) sets out how the organisation collects, uses, discloses and holds personal information. You can obtain a copy of the privacy policy from www.oesc.com.au or contact the Privacy Officer via email: privacy@oesc.com.au . SECURITY & CCTV RESPONSIBLE GAMBLING POLICY Orange Ex-Services’ Club acknowledges the responsibility and privilege of holding a license to operate gaming machines and other forms of gambling within the state of New South Wales. Our organisation encourages the responsible use of gambling facilities and abides by the Club Gaming Code of Practice (Code). A Board endorsed policy sets the organisation's commitment to the provision of a framework to endorse and fulfill legislative requirements and principles of the responsible conduct of gaming, including resource commitment for continued evolving, in line with Government and Industry best practice solutions. Through adoption of this policy the OESC Board will: Ensure the provision and use of gambling products occur in a safe and enjoyable manner. Prioritise customer welfare and sustainable gambling activities. Promote timely provision of resources for those who need or request information or help in a discreet and professional manner, thus enabling these individuals to make timely and informed decisions about their gambling practices. Adopt responsible gambling and harm minimisation measures in accordance with the Code. Promote the social and economic benefits of responsible gambling and the gaming industry. A full copy of the OESC Responsible Gambling policy is posted for viewing on the main noticeboard at each OESC licensed venue. GAMBLING HARM MINIMISATION INITIATIVES As a ClubsNSW ClubSAFE Premium Member, OESC has varying strategies in place and resources available to assist patrons and concerned family members with the management of gambling. Resources are available in a range of languages. Access to interpreters is available upon request.OESC Duty Managers are available to discuss or implement any harm minimisation measure with anyone, at any time. Gaming Exclusion Programs: Voluntary Self-Exclusion: A multi-venue gambling self-exclusion (MVSE) scheme is available to any individual, who, at their own request is able to enter into a legal deed to prevent them entering or remaining in gaming areas or partaking in various gambling activities of a licensed venue. Minimum exclusion period is six (6) months. Exclusion from multiple licensed premises (clubs & hotels) can be included in a single exclusion deed. Gambling exclusions may also extend to TAB/wagering and Keno. A self-facilitated self-exclusion option allows patrons to apply to exclude themselves online, 24/7, without attending a gaming venue, and before seeing a gambling counsellor. To access this facility, https://mvse.com.au/self-facilitation Family Initiated Exclusion: When a person’s gambling is causing their family harm it may be appropriate to consider applying for a family-initiated exclusion.A responsible gambling counsellor will work with the family, the player and the club, separately and privately, to determine whether an exclusion is necessary. The minimum exclusion period would be twelve (12) months and is limited to OESC group venues. A Player can appeal family-initiated exclusions to the Code Adjudication Panel. Upon initial approach to OESC, the third party will be provided with a brochure featuring family self-exclusion information and links to commence steps for assistance. Information brochures are available via: www.clubsnsw.com.au/gamingcodeofpractice Venue Initiated Exclusion: In line with the Club Gaming Code of Practice, OESC may apply for venue-initiated exclusion if a player displays any of the following problem gambling behaviours or through: Seeking credit for gambling. Seeking to borrow money for gambling. Admitting to borrowing or stealing money to gamble. Leaving a minor unattended while playing gaming machines. A venue-initiated exclusion is for a minimum period of 12 months and is limited to OESC Group venues. A Player can appeal venue-initiated exclusions to the Code Adjudication Panel. Player Activity Statements (PAS): A monthly player activity statement will be provided on request to the account holder, if the account has been active, free of charge. A request form may be obtained from the Cashier or requested via an email to PASrequest@oesc.com.au with your name, member # and month of play requested. For the protection of player privacy, statements can only be collected in person, upon presentation of a venue recognised form of photo identification that matches player details. Account Limit Setting / Voluntary Pre-Commitment Limits: The account holder of a player account may set a weekly account limit by written request to the Club. The request should state the amount that the player wishes to be restricted to each week (turnover minus wins). The player will be notified via the card reader once carded play has reached their nominated limit. If a weekly account limit is set, the player may alter the limit by written request to the Club. Forms for account limit setting are available from the Cashier. Access to Cash Policy Under no circumstances will a cash advance or form of credit be extended to a player at an OESC venue. The OESC solicitation policy does not tolerate any form of solicitation by any party for cash or money lending at OESC venues. MINORS OESC has adopted policy & procedures with regard to the management of persons under the age of 18. Such procedures include: Adoption of guardian definitions from the Liquor Act for entry to licensed premise. Adhoc ID checking of persons who may appear to look under 25 at various points whilst in-venue. Procedures for, and non-tolerance of, unaccompanied minors. Zero tolerance approach for minors policy breaches. RESPONSIBLE SERVICE OF ALCOHOL OESC is committed to the Responsible Service of Alcohol and actively implements policies and procedures in accordance with the current Liquor Act (NSW) and related legislation. LIQUOR SELF-EXCLUSION PROGRAM A provision of the Liquor Act is that licensed venues provide a LiquorSelf-Exclusion program. If you wish to exclude yourself from a licensed venue, you can enter into a liquor self-exclusion agreement with the Licensee/CEO. Where a liquor self-exclusion is in force, venue staff have the legal power to prevent you from entering the venue, and to remove you from the venue. If you wish to discuss how a liquor self-exclusion can assist you, kindly make an enquiry with the Duty Manager, either on-site or via phone: 02 6362 2666. The Club's CEO will meet with you should you wish to enter into a Liquor Self-Exclusion. For more information visit: www.liquorandgaming.nsw.gov.au/community-and-stakeholders/community-support/self-exclusion-from-liquor-venues ORANGE LIQUOR ACCORD OESC plays an active role as coordinator for the Orange Liquor Accord, working with Local Area Government and Law Enforcement to help prevent alcohol related anti-social behaviour and improve the perception of safety in the City of Orange. For further information visit: www.orangeliquoraccord.com.au MEMBER LOYALTY PROGRAM STAR REWARDS is a tiered member rewards program for Orange Ex-Services’ Club members. It’s our way of thanking you for your loyalty, with tiered discounts and bonuses. As a member, you can earn points on nominated everyday purchases across OESC venues and utilise them to pay for future purchases. Member Loyalty Program brochures are available from Club venues. A full copy of the loyalty program terms & conditions can be obtained via Club Reception upon request. Note that loyalty point balances for 3 and 4 STAR members are zeroed at the end of trade on the 31st day of December each year unless otherwise communicated. If at any point you do not wish to be part of this program, kindly forward your request in writing to The CEO, or via email to enquiries@oesc.com.au so your account can be deactivated as soon as practical. MEMBER REWARDS POINT SECURITY Membership cards are encoded with a generic PIN number. You are urged to personalise your PIN number through the loyalty kiosk(s). Reception staff are happy to assist you upon request. The security of points on your card is your responsibility. The Club accepts no responsibility for points redeemed illegitimately from membership cards. FEEDBACK & COMPLAINTS We welcome the opportunity to hear all feedback, suggestions and correct the problems and concerns of patrons. Management are always available to listen to your praise, suggestions or grievances. Venue Duty Managers are the primary contact points for positive feedback, complaints, disputes and recommendations, being equipped to handle a multitude of scenarios on the spot. Alternatively, a Member Suggestion box is conveniently located within each venue for your use. In the event a complaint cannot be handled satisfactorily by a Duty Manager at an Operational Management level, it will be forwarded to the Chief Operating Officer, who will respond as soon as practical if contact details have been provided. If the matter has not been resolved to your satisfaction, you may wish to put your feelings in writing to the CEO. We will do our best to let you know decision reasoning and/or results by phone or in-person (and followed up by writing if requested) within 30 days.

Enjoy the benefits of being an OESC member including discounts on food and beverages at OESC venues. BECOME AN OESC MEMBER TODAY 4 VENUES. 1 MEMBERSHIP. ENJOY THE BENEFITS OF BEING AN OESC MEMBER Become an OESC member today and instantly save 20% on all food and beverage purchases at any of our OESC group venues including; The Orange Ex-Services' Club , The Greenhouse of Orange , The Country Club and The Wentworth Orange . As a member of the OESC group you'll enjoy exclusive access to member only promotions and bonuses, entry into our members jackpot draws, birthday bonus and much more. Your membership opens the door to more value, more rewards and more reasons to visit! See our friendly staff and become a member at reception today! CALL EMAIL Become an OESC Member today and enjoy the benefits at all of our venues! The Wentworth The Greenhouse The Country Club Mercure Orange STAR REWARDS PROGRAM Star Rewards is a tiered member rewards program available to Orange Ex-Services' Club members. It's our way of saying thank you for your loyalty with added discounts. LEARN MORE

OESC is committed to the Responsible Service of Alcohol and actively implements policies and procedures in accordance with the current Liquor Act (NSW) and related legislation. RESPONSIBLE SERVICE OF ALCOHOL The Club plays an active role as coordinator for the Orange Liquor Accord, a voluntary based organisation working with Local Area Government and Law Enforcement to help prevent alcohol related anti-social behaviour and improve the perception of safety in the City of Orange. For further information visit: www.orangeliquoraccord.com.au RESPONSIBLE SERVICE OF ALCOHOL OESC is committed to the Responsible Service of Alcohol and actively implements policies and procedures in accordance with the current Liquor Act (NSW) and related legislation. LIQUOR SELF-EXCLUSION PROGRAM A provision of the Liquor Act is that licensed venues provide a Liquor Self-Exclusion program. If you wish to exclude yourself from a licensed venue, you can enter into a liquor self-exclusion agreement with the Licensee/CEO. Where a liquor self-exclusion is in force, venue staff have the legal power to prevent you from entering the venue, and/to remove you from the venue. If you wish to discuss how a liquor self-exclusion can assist you, kindly make an enquiry with the Duty Manager, either on-site or via phone at 02 6362 2666. The Clubs CEO will ultimately meet with you should you wish to enter into a Liquor Self Exclusion. For more information visit: https://www.liquorandgaming.nsw.gov.au/community-and-stakeholders/community-support/self-exclusion-from-liquor-venues

1/1 THE WENTWORTH FUNCTION ROOM Our brand new function space at The Wentworth Orange is a medium size room with a private balcony overlooking the stunning Wentworth Golf Course with private amenities, bar, projector screen, seperate in house sound system and microphone. DOWNLOAD OUR FUNCTION PACKAGES CORPORATE WEDDING OUR OTHER SPACES THE CORAL SEA TARIN KOWT THE WENTWORTH OTHER SPACES BOOKING & ENQUIRES For more information on OESC Event and Function packages, please get in touch with our professional team today! ENQUIRE TODAY

Orange Ex-Services’ Club acknowledges the responsibility and privilege of holding a license to operate gaming machines and other forms of gambling within the state of New South Wales. Help is close at hand RESPONSIBLE GAMBLING STATEMENT Orange Ex-Services’ Club, herein referred to as “OESC”, and inclusive of all OESC licensed group venues acknowledges the responsibility and privilege of holding a license to operate gaming machines and other forms of gambling within the state of NewSouth Wales. Our organisation encourages the responsible use of gambling facilities within each venue and abides by the NSW Gaming Machines Act and subsequent Regulations. This Board endorsed policy sets the organisations commitment to the provision of a framework to endorse and fulfill legislative requirements and principles of the responsible conduct of gaming, including resource commitment for continued evolving in-line with Government and Industry best practice solutions. Through adoption of this policy OESC will: Encourage the provision and use of gambling products occur in a safe and enjoyable manner. Prioritise customer welfare and sustainable gambling activities. Promote timely provision of resources for those who need or request information or help in a discreet and professional manner, thus enabling these individuals to make timely and informed decisions about their gambling practices. Harm minimisation measures in accordance with the Gaming Machines Act and Regulations. Adopt responsible gambling and harm minimisation measures in accordance with the Gaming Machines Act and Regulations. A full copy of the OESC Gambling policy is posted for viewing on the main noticeboard at each OESC licensed venue. Click the button below for Information on gambling harm minimisation resources. HARM MINIMISATION RESOURCES

Orange Ex-Services' Club is the ultimate wedding venue in the heart of Orange NSW with various rooms and packages available to make your special day one you'll remember. Wedding Embrace 4B9A5x620 4B9A2098 Wedding Embrace 1/12 Weddings a message from the team... Congratulations on your engagement! We are thrilled that you are considering us to be a part of your special day. Our service, food & beautiful rooftop venue make the Orange Ex-Services’ Club the ultimate wedding experience, and we would love to work with you to bring your vision to life. Please enquire to receive a 2024 Wedding Package which will detail our spaces, menus and package options. We look forward to hosting your BIG day at Orange Ex-Services' Club. Our team of in-house event experts will guide you through each step of your planning process, from the initial booking to your big day, and everything in between. We will also suggest a range of fantastic local suppliers we have worked with, including photographers, cake makers and stylists (fairy light canopy & fresh local flowers anyone?!). enquire today Ceremonies & Receptions TIE THE KNOT ON THE LAWN Whether you’re looking for the complete ceremony & reception experience or already have a beautiful ceremony location in mind, we have several flexible packages for you to choose from, including wet weather (or snow!) options. Find out more > Food & Beverage YOUR VERY OWN CHEF TEAM & MIXOLOGIST Food and beverage is taken care of across our tasty menus, from casual grazing and trendy cocktail food to delicious deluxe banquets, matched with our extensive selection of local or house wines, beers and feature cocktails. Find out more > Accommodation STAY WITH US AT MERCURE ORANGE For those guests travelling from out of town, and perhaps the wedding couple after a long day of celebrating, the 4 ½ star Mercure Orange is but a stone's throw from your venue, with 77 rooms and on-site parking available. Find out more > Our Spaces Greenhouse Function Room With a lush rooftop courtyard & beautiful church steeple background, a feature marble fireplace, rustic ceiling beams, and an indoor-outdoor bifold wall, the Poppy Pavilion at the Orange Ex-Services’ Club is a charming wedding venue for you & your closest friends & family to celebrate. Coral Sea Room The ultimate classic space that can be transformed into a romantic masterpiece with draping, white settings and florist details. If your guest list is large, the Coral Sea will provide a spacious atmosphere for guests to enjoy your special day.

OESC is one of the largest and most charitable organisations in the region and we continually look for members to nominate for the Board of Directors. BOARD OF DIRECTORS Graham Gentles President Tony Boland Senior Vice President Adam Shepherd Junior Vice President Gregory Biernat Director Roslyn Davidson Director Paul Dowler Director Terry Flood Director Mark Johnston Director Kevin McGuire Director Nathan Kelly Chief Executive Officer Derek Pigot Club Patron DIRECTORSHIP Orange Ex-Services’ Club is one of the largest and most charitable organisations in the region, and we continually look for Members to nominate for the Board of Directors. The Club needs enthusiastic people of all ages and backgrounds to serve our Club and community as Directors. MORE INFO

To RSVP, please fill the form in below by Friday 7 February 2025 or for more information please contact Nathan Kelly, Chief Executive Officer on 02 6362 2666. First name* Last name* Email* Phone Company name* Position* Address* Submit

MORESBY, TOBRUK & BORNEO ROOMS MORESBY The Moresby room is a 117m2 traditional conference space, located nearby the Coral Sea for a breakout space, or suitable for small to medium training and meeting sessions. TOBRUK The Tobruk is a medium-sized room with 103m2 space, ideal for small meetings or intimate training sessions. The Tobruk Room can be opened with Borneo for a larger space. BORNEO The Borneo is a medium to small space at 96m2, with natural light and is ideal for small meetings or intimate training sessions. The Borneo Room can be opened with Tobruk for a larger space. The Tobruk & Borneo Room is also an ideal space for intimate weddings. You and your guests are taken care of with a private bar and dance floor to celebrate your special day. DOWNLOAD OUR FUNCTION PACKAGES WEDDING CORPORATE SOCIAL CELEBRATION OF LIFE OUR OTHER SPACES THE CORAL SEA TARIN KOWT THE WENTWORTH OTHER SPACES BOOKING & ENQUIRES For more information on OESC Event and Function packages, please get in touch with our professional team today! ENQUIRE TODAY

The OESC Mens and Women's Bowls Club meet regularly at the Country Club Orange. All levels and ages welcome to join. OESC BOWLS CLUB Orange Ex-Services’ Country Club Lawn Bowling green is situated within the Orange Health Service Precinct. The club was initially established to serve as Occupational Therapy for the male and female patients numbering about 1500 people and Female Nurses and Male Attendants numbering about 500 and Administration Staff. The first green was constructed by ground staff and trustee male patients around 1956. After the original club suffered from financial problems in the 1970’s, Orange Ex-Services Club decided to take over control of Country Club in 1986. MENS BOWLING CLUB The OESC Mens Bowling Club has over 100 registered male members. With a few marque players and other quality players. They participate in several competitions including the Annual State Pennant competition. Social Bowls every Tuesday and Saturday All ages welcome Men's and junior tournaments If you're interested in joining the Bowls Club, please click the link below and member of the committee will be in touch. CONTACT US WOMENS BOWLING CLUB OESC Country Club Womens Bowls encourages ladies of all ages to join in a fun and rewarding sport whether its for social or competition. All ages and skill levels welcome Enjoy Club and Zone Competitions FREE coaching available every Tuesday PH: 0408 223 843

OESC GLEE CLUB Are you looking for a new way to make friends? The Orange Ex-Services' Glee Club is a social club that meets every Saturday night at The Country Club Orange. Come and enjoy a meal in the Bistro before joining us for the weekly raffles and a social drink. GET IN TOUCH To find out more information and to express your interest in becoming a member of the OESC Glee Club, please contact the Club President, Rosemary Priest on 0414 262 078. CONTACT US

YOUR PRIVACY For members who wish to better understand our privacy policy, we have provided a privacy information fact sheet. Please click the button below Privacy FAQ Purpose OESC is committed to respecting privacy and confidentiality in relation to the collection, maintenance, use, archive or disposal of records and information it collects in the performance of its business activities. OESC is bound by the Australian Privacy Principles (APP) contained in the Privacy Act 1988 (C’th) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (C’th). Scope The OESC Privacy Policy identifies the organisation’s position and processes as pertaining to each of the thirteen (13) Australian Privacy Principles (APPs). Position & Process APP 1 – Open and transparent management of personal information OESC maintains a clearly expressed and up to date privacy policy that is freely available upon request and/or downloadable from the organization’s website. APP 2 – Anonymity and pseudonymity While APP 2 allows individuals to interact with organizations by not identifying themselves and permits the use of a pseudonym OESC is subject to the provisions of the Registered Clubs Act 1976 (NSW), which requires the Club to obtain the following personal information: Ordinary Member – full name, occupation, date of birth, address, signature and date on which the annual fee for membership of the Club was last paid Honorary Member – full name or surname and initials and address Temporary Member – full name or surname and initials, address, signature and date of entry Guest of Member – full name or surname and initials, address, signature and date of entry Given the aforementioned legislative requirement, the exemption provided in APP 2 precluding an individual (member or guest) from using a pseudonym or not identifying themselves when required to do so under Australian law is applicable. APP 3 – Collection of personal and sensitive information OESC only collects personal information that is necessary for the performance of its business activities (i.e. administrative matters, provision of information about Club activities and in accordance with legislative requirements). Information collected by OESC will not be disclosed to third parties other than as specifically provided for in the privacy legislation. Members and guests are entitled to expect that their personal information will not be subject to unauthorized interference or use. OESC does not collect sensitive information from members and guests. APP 4 – Dealing with unsolicited personal information Any unsolicited personal information received by the OESC organization, which it is not entitled to, is (where lawful and reasonable) destroyed or de-identified as soon as practicable. APP 5 – Notification of collection OESC has processes in place (i.e. signage, privacy information handouts & statements and readily accessible downloadable information on the website) to inform its members and guests: Why OESC is collecting their personal information What that personal information will be used for Whether OESC collects personal information on its members and guests from third parties What the consequences are if personal information is not provided The OESC complaint handling process, and Any potential overseas disclosure of their personal information APP 6 – Use or disclosure OESC only collects personal information about an individual for the purposes outlined under APP 3 (the primary purpose) and will not use or disclose the information for another purpose (the secondary purpose) unless the individual consents to the use or disclosure or another exception applies. The exceptions that permit use or disclosure for secondary purpose are: Where required or authorized by or under Australian law or a court/tribunal order Where necessary to lessen or prevent a serious threat to any individual’s life, health or safety, or to public health or safety, and it is unreasonable or impracticable to obtain the consent of the individual whose personal information is to be used or disclosed When necessary for an organization to take appropriate action in relation to a reasonable suspicion of unlawful activity, or misconduct of a serious nature To an enforcement body for one or more enforcement related activities To assist in locating a missing person To establish, exercise or defend a legal equitable claim, and For the purpose of a confidential alternative dispute resolution APP 7 – Direct marketing OESC only uses member information for the direct marketing of Club activities, events and business. An ‘opt-out’ mechanism is provided to Club members so they can request the Club to stop sending direct marketing material. OESC will promptly stop sending direct marketing material to a member where such a request is received. APP 8 – Cross border disclosure OESC does not send or disclose personal information of its members or guests to any overseas recipients. APP 9 – Adoption, use or disclosure of government related identifiers OESC does not adopt, use or disclose a government related identifier of an individual (e.g. Medicare number) as its own identifier. APP 10 – Quality OESC takes all reasonable steps to ensure personal information it collects, uses or discloses is: Accurate Up-to-date, and Complete In the event OESC is required to use or disclose personal information, the organization will take reasonable steps to ensure that the personal information is accurate, up-to-date and complete, as well as being relevant to the purpose for which the information is being used or disclosed. APP 11 – Security OESC takes reasonable steps (both physical and logical) to protect the personal information it holds from interference, misuse, loss and unauthorized access, modification and disclosure. OESC takes reasonable steps to destroy or de? Identify information where the organization no longer needs the information for an authorized purpose, unless: It is contained in a Commonwealth record, or OESC is required by or law or a court/tribunal order to retain the information APP 12 – Access OESC will respond to requests for access to personal information within a reasonable timeframe and provide access in the requested manner where reasonable and practicable. OESC will only provide an individual with access to their own personal information and not that of others. OESC will not charge for requests to access personal information. OESC will refuse a request to access personal information: Where there is a serious threat to public health or safety If required or authorized by or under an Australian law or a court/tribunal order Where suspicion that unlawful activity or misconduct of a serious nature is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter Where giving access would likely prejudice one or more enforcement activities conducted by or on behalf of an enforcement body Where OESC has refused access to personal information, the reasons for such a refusal will be provided to the applicant in writing. OESC has a formal complaints process that includes complaints relating to a breach of the Australian Privacy Principles (APP). All complaints are to be directed to the OESC Chief Operating Officer in writing and will be handled according to the following OESC grievance resolution process. APP 13 – Correction OESC takes reasonable steps to correct personal information to ensure that it is accurate, up-to-date, complete, relevant and not misleading. Corrections to personal information are undertaken where OESC is satisfied it needs to be corrected or where requested by the individual. In the event OESC refuses to correct an individual’s personal information, a written statement outlining the reasons for not amending the personal information will be provided to the individual. Where applicable, OESC will provide to other organizations the updated, corrected details of the individual’s personal information. OESC will respond within a reasonable period to any request for personal information correction and does not charge for corrections and updates. OESC has a formal complaints process that includes complaints relating to a breach of the Australian Privacy Principles (APP). All complaints are to be directed to the OESC Chief Operating Officer in writing and will be handled according to the following OESC grievance resolution process. OESC Privacy Grievance/Complaints Resolution Process OESC is committed to the early and internal resolution of grievances. All attempts should be made to resolve any grievances internally with the OESC Chief Operating Officer before initiating a formal external grievance resolution processes. Parties involved in a grievance must participate in the grievance resolution process in good faith. Grievance resolution processes should be applied fairly, flexibly and quickly. All parties involved in a grievance should be treated with respect and impartiality. The confidentiality of parties involved in a grievance should be respected at all times, subject to the need to fully investigate the matter and any legal requirements for disclosure. Both the complainant and/or respondent have the right to be represented by a third person. Where applicable, the complainant can request to have an interpreter be present. Complainants are able to raise issues of concern in an environment free from fear of retribution, victimization or breach of confidentiality. Reasons and full explanations for decisions and actions taken will be kept in writing by the OESC Chief Operating Officer and will be provided to both the complainant and/or representative at every stage of the grievance process – records of grievances remain confidential. OESC supports an active approach to grievance resolution via internal mechanisms and processes; however, an external complaint process is also available for privacy complaints via the Office of the Australian Information Commissioner (OAIC) Tel: 1300 363 992. Employee Breach of Policy Failure to abide by this policy is a breach of both the Privacy Act 1988 (C’th) and the OESC internal policies and procedures. Non-compliance may result in legal action being taken against the employee and/or disciplinary action or termination by the employer.