About the Role
The Mercure is seeking a Front Office Receptionist to join its enthusiastic team to meet our primary focus of engaging and connecting with our customers.
The Mercure Orange is a 4.5-star, 78-room luxury property located in the heart of Orange NSW. We pride ourselves on surpassing Customer expectations and making them feel welcome and valued, whether in person or by phone.
The position is a hands-on role involving all aspects of front office reception. Duties will include, but are not limited to:
- Providing friendly, personalised customer service in person or by phone.
- Responding to accommodation enquiries and providing quotes.
- Assisting leisure, corporate and conference guests.
- Ensuring the smooth operation of the reception from check-in through to check-out.
A passion for creating loyal repeat customers.
Strong skills in promoting and selling accommodation services and facilities.
Excellent verbal and written communication.
Efficient time management skills.
A sense of personal responsibility and professionalism.
A high standard of personal presentation.
Experience and knowledge of common Reservation Systems such as Opera will be highly regarded.
You must be available to work shifts, nights, weekends, and public holidays.