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Duty Manager

Orange Ex-Services' Club, Anson Street, Orange NSW, Australia



About the Role

The Orange Ex-Services’ Club Group has an exciting new opportunity for an experienced Duty Manager to join the clubs Operational Leadership Team. In this key management role, you will be involved in the day-to-day operations ensuring a high level of service is delivered to our Club members and guests while also focusing on operational compliance and employee performance management. You will work across two sites being the Orange Ex-Services Club and the new Wentworth Club on a rotating roster.


Your key responsibilities will include:

  • A commitment to enhancing the “Customer Service Experience” through employee training and development strategies,

  • Operational compliance ensuring the venue is operating in accordance with all relevant legislation and regulatory requirements.

  • Monitor rostering efficiency in line with business activity and maintain roster integrity balancing Customer Service and wage cost.

  • A focus on risk and security management and mitigating operational risk.

  • Trouble shoot and problem solve in real time ensuring customer satisfaction and safety.

  • Foster and promote a safe and secure environment for our club members and employees.

  • Monitor and enforce established club standards, policies, and procedures.

  • Foster an open, collaborative working environment and provide effective leadership.

What do we provide?

  • Competitive Salary

  • Extensive venue specific training

  • Five Weeks Annual Leave

  • Rewards and Recognition program

  • Professional development opportunities


You will be supported in this role by a professional management team and a strong organisational structure while reporting directly to the Chief Operations Officer.


Critical to your success in this position will be your sound understanding of licensed venues and operations, compliance, strong computer and reporting skills, exceptional people and communication skills, ability to inspire and lead people and outstanding customer service skills. Your leadership experience will also enable you to provide input, strategy, and direction to the overall business so as to build upon the Club's current successes in conjunction with the Management team.


For further information on the position please phone the Chief Human Resource Officer on 02 6362 2666.

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